Friday, August 30
Nice leg room for R! |
Ordinarily, exit rows would be viewed as better seats. But we are used to having our backpacks and water bottles easily accessible to us, so this wasn't really an upgrade in our eyes.
Things got worse when one of the original passengers boarded with a screenshot of their old boarding pass rather than using the United app, so she didn't understand why her seat was taken. It probably didn't help that she and rest of the party traveling with her only spoke Italian. Her son (I presume) was using Google Translate to communicate that he purchased the upgrade for his mother, and both of them were getting increasingly agitated.